Tattile is committed to offering support to customers on how to install and use their smart traffic solutions. Alessandro Scarpa, Technical Training Manager, explains how iSpring has helped his company set up training for customers, reduce the number of technical support requests and achieve greater customer satisfaction.
“To reduce the amount of time our technical support was spending on answering recurring requests and solving common problems, we needed to figure out what information to code into online courses and look for the best format for our type of users so that we could be effective.
We chose simple but effective training, using interactions and quizzes but trying to remain very simple and direct. This is what determined Tattile’s priorities in finding the right authoring tool: we expected it to be easy to use and to allow us to do interactive materials with learning tests.
Since iSpring Suite is based on PowerPoint and requires nothing more, Tattile mainly uses PowerPoint for content creation and sometimes insert videos and materials created with Canva.
This tool has allowed us to incorporate customer training within the Tattile Academy that helps our customers be independent in installing and configuring our products and solving some common problems, so that we have fewer requests toward our technical support.”
